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Privacy Policy

Privacy Policy

Last updated on: February 19, 2024

Aheadworks Inc. (hereinafter - “we”, “us”, “Langshop”) is the American company that provides the Langshop App (hereinafter “App”) https://apps.shopify.com/langshop to Customers through a https://www.shopify.com/ Software as a Service (SaaS) model or through the website located at https://langshop.io/, together (the “Platform”).

We at Aheadworks Inc. have created a Privacy Policy that aims to help you understand what data we collect, what we use it for and how you can exercise your rights. Reading Privacy Policy is important so we hope you will give it time and attention.

We use your data to provide and improve the App/Platform. By using the App/Platform, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use, accessible from https://langshop.io/legal/terms

For us the privacy and security of our customers and visitors are of paramount importance. We are committed to protecting the data you share with us. This privacy policy explains how we process information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of our App/Platform and or provided by Shopify.

Also our App/Platform does not sell your personal information to third parties. A “sale” of Personal Information under the CCPA is defined broadly to include the “selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means” the Personal Information of a Consumer to another business or third party “for monetary or other valuable consideration.” If we decide to sell our App/Platform (our business), we will inform you about this, so you can forbid us to transfer your personal data together with our business. If so, we will delete your data from the databases prior to a business transfer.

We adhere to the following principles in order to protect your privacy:

  • Principle of purposefulness: We process personal data fairly and in a transparent manner only for the achievement of determined and lawful objectives, and they shall not be processed in a manner not conforming to the objectives of data processing;

  • Principle of minimalism: We collect personal data only to the extent necessary for the achievement of determined purposes and do not keep personal data if it is no longer needed;

  • Principle of restricted use: We use personal data for other purposes only with the consent of the data subject or with the permission of a competent authority;

  • Principle of data quality: We ensure that personal data shall be up-to-date, complete, and necessary for the achievement of the purpose of data processing;

  • Principle of security: Security measures shall be applied in order to protect personal data from unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical and organizational measures;

  • Principle of individual participation: Individuals shall be notified of data collected concerning them, granted access to the data concerning them, and have the right to demand the correction of inaccurate or misleading data.

  1. Definitions

    1. Personal Data: any information that can be used to directly or indirectly identify an individual, such as name, email address, store name, etc.

    2. Visitor: an individual who visits the LangShop App/Platform and fills the contact form.

    3. Customer: an individual who has installed the LangShop App either directly or through Shopify App Store and uses its services.

    4. Processor: a party that processes Personal Data on behalf of the Controller, such as LangShop App.

    5. Controller: a party that determines the purposes and means of the processing of Personal Data, such as LangShop App/Platform for Visitor data and Shopify for Customer data.

    6. Service Providers: third party companies and individuals that provide services to LangShop App/Platform, such as hosting, analytics, communication, etc.

    7. GDPR: the General Data Protection Regulation, a legal framework that sets guidelines for the collection and processing of Personal Data of individuals within the European Union.

    8. CCPA: the California Consumer Privacy Act, a law that grants California consumers rights to access, delete, and opt-out of the sale of their Personal Data by businesses.

  2.  Data we collect

    1. Platform Visitors

      1. We may collect, record and analyze information of Visitors of our App/Platform. We use GA4 and Facebook Pixel for the purpose of analytics. Information collected by this way is stored no longer than 26 months.

      2. We collect data through visits to the App/Platform including count of Visitors and visits, length of time spent on the App/Platform, pages clicked on or from where Visitors have come.

      3. We collect names, e-mail addresses and the store names only in a case when Visitors want to contact us and fill our contact form.

      4. We use the collected data only to communicate with Visitors. If You do not want us to collect your data, please do not use our contact form and do not give your consent for it.

      5. While processing Personal Data of our Visitors, we rely on your consent to the processing of your Personal Data for the purpose to communicate with you. When we share such information with our contractors (which may be located outside of the European Economic Area) in order to provide a requested answer or solution promptly and correctly, we also rely on your consent. We use such data in ways you would reasonably expect and which have a minimal privacy impact. You can withdraw your consents at any time by sending us one more email with your withdrawal and your Personal Data will be deleted in 72 hours.

      6. Please be aware while visiting our App/Platform. Visitors can follow links to other Platforms that are beyond our sphere of influence. We are not responsible for the content or privacy policies of these other Platforms.

    2. Platform Customers

      1. In order to provide services to our Customers we collect its personally identifiable information such as email address and name.

      2. After finishing the installation of our App/Platform, Shopify provides us with Customers information such as  :

        1. Store`s name

        2. Email

        3. The main Store`s code

        4. Store`s currency code

        5. Store`s language code

        6. Time zone difference to Greenwich Mean Time (GMT);

        7. and other relevant data. This information is used by us to identify the Customers and provide them with services, mailings, notification, support and marketing actions, and to meet other contractual obligations.

    3. Сompliance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) and Brazil's General Data Protection Law (Lgpd (Lei Geral De Proteção De Dados))

      1. For Visitors and Customers located in the European Economic Area (EEA) privacy rights are granted and all processing of Personal Data is performed in accordance with regulations and rules following the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR).

      2. For Visitors and Customers located in California all processing of Personal Data is performed in accordance with regulations and rules following the California Consumer Privacy Act, Cal. Civ. Code § 1798.100 et seq. (“CCPA”)

      3. For Visitors and Customers located in Brazil, all processing of Personal Data is performed in accordance with regulations and rules following the Lei Geral de Proteção de Dados (“LGPD”).

      4. We process Personal Data both as a Processor and as a Controller, as defined in the GDPR:

        1. Aheadworks Inc. with whom you as a Customer has entered into an agreement when installing the App/Platform will be the Processor for Customer data.

        2. Also Aheadworks Inc. will be the Controller for Visitor data, as outlined above in the “Visitor” section.

  3. Data access, data correction, data deletion, data portability and withdrawal of the consent

     

      1. Visitors and Customers can review, correct, update, delete or transfer their personally identifiable information. For that, contact us directly at support@langshop.app. We will acknowledge your request within seventy-two (72) hours and handle it promptly and as required by law.

      2. Right to access. Any Visitors and Customers may contact us to get confirmation as to whether or not we are processing Customer’s/Visitor’s personal data. Where we do process Customer’s/Visitor’s personal data, we will inform Customer/Visitor of what categories of personal data we process regarding him/her, the processing purposes, the categories of recipients to whom personal data have been or will be disclosed and the envisaged storage period or criteria to determine that period.

      3. Right to withdraw consent. In case our processing is based on a consent granted by the Customer/Visitor, the Customer/Visitor may withdraw the consent at any time by contacting us or by using the functionalities of our Services. You can withdraw your consents at any time by replying to the email with your withdrawal and your Personal Data will be deleted in 48 hours. Withdrawing a consent may lead to fewer possibilities to use our Services.

      4. Right to object. In case our processing is based on our legitimate interest to run, maintain and develop our business, any Customer/Visitor has the right to object at any time to our processing. We shall then no longer process Customer’s/Visitor’s personal data unless for the provision of our Services or if we demonstrate other compelling legitimate grounds for our processing that override Customer’s/Visitor’s interests, rights and freedoms or for legal claims. Notwithstanding any consent granted beforehand for direct marketing purposes, any Customer/Visitor has the right to prohibit us from using his/her personal data for direct marketing purposes, by contacting us or by using the functionalities of the Services or unsubscribe possibilities in connection with our direct marketing messages.

      5. Right to restriction of processing. Any Customer/Visitor has the right to obtain from us restriction of processing of Customer’s/Visitor’s personal data, as foreseen by applicable data protection law, e.g. to allow our verification of accuracy of personal data after Customer’s/Visitor’s contesting of accuracy or to prevent us from erasing personal data when personal data are no longer necessary for the purposes but still required for Customer’s/Visitor’s legal claims or when our processing is unlawful. Restriction of processing may lead to fewer possibilities to use our Services.

      6. Right to data portability. Any Customer/Visitor has the right to receive Customer’s/Visitor’s personal data from us in a structured, commonly used and machine-readable format and to independently transmit those data to a third party, in case our processing is based on Customer’s/Visitor’s consent and carried out by automated means.

      7. How to use these rights. To exercise any of the above mentioned rights, Customer/Visitor should primarily use the functions offered by our Services. If such functions are however not sufficient for exercising such rights, Customer shall send us a letter or email to the address set out below under Contact, including the following information: name, address, phone number, email address and a copy of a valid proof of identity. We may request additional information necessary to confirm the Customer's identity. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.

      8. If you reside in California and are dissatisfied with how we have handled your personal information, you have the option to file a complaint with the California Attorney General's Office or reach out to us directly through our dedicated channels for addressing privacy concerns. Additionally, you retain the right to lodge a complaint with a supervisory authority if you believe that your rights have been violated. To contact The California Department of Justice (Department), please visit their website at https://www.oag.ca.gov/privacy/caloppa/complaint-form/privacy-notice.

      9. If you are from Brazil, you can also file a complaint with Brazil’s National Data Protection Authority (ANPD) through its official channels.

  4. Data Retention

     

    1. The data about Customers store received from Shopify (see p.1.2.2) is kept until the Customer uninstalls the app and requests to delete their data.

    2. Any data collected for the purpose of analytics will be deleted in 5 years after being collected.

    3. In some circumstances we may anonymise Personal Data for research or statistical purposes in which case we may use this information indefinitely without further notice to our Customers or Visitors.

    4. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

    5. For tax purposes the law requires us to keep basic information about our Customers (including contact, identity, financial and transaction data) for 12 months after they stop being our Customers.

  5. Information Security

     

    1. We care to ensure the security of personal data. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain technical, physical, and administrative security measures to provide reasonable protection for your Personal Data. When we or our contractors process Your information, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure. This is done through appropriate administrative, technical and physical measures.

    2. There is no 100% secure method of transmission over the Internet or method of electronic storage. Therefore, we cannot guarantee its absolute security.

    3. We never process any kind of sensitive data and criminal offense data not as a Controller nor as a Processor. Also we never undertake profiling of personal data.

  6. Service Providers

     

    1. We may employ third party companies and individuals to facilitate our Service (‘Service Providers’), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our App/Platform is used.

    2. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    3. All data transfers are performed in accordance with the highest security regulations. 

    4. Hosting

      1. All data processed by us is stored exclusively in secure hosting facilities provided by Hetzner GmbH (https://www.hetzner.com) and located in Finland and Germany. Hetzner's infrastructure is secured through a defense-in-depth layered approach.

    5. Analytics

      1. We use Google Analytics for tracking and reporting web traffic. Google uses the data collected to track and monitor the use of our App/Platform. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the App/Platform available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. Your data will be stored in Google's network of data centers. Google maintains a number of geographically distributed data centers.

      2. We use Facebook pixel to monitor and analyze web traffic. Facebook pixel is a web analysis service provided by Facebook Ireland Ltd ("Facebook"). Facebook utilizes the Data collected to track and examine the use of our App/Platform, to prepare reports on its activities and share them with other Facebook services. Facebook may use the Personal Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: the Republic of Ireland – Privacy Policy – Opt Out.

    6. Additional providers

      1. We use Mixpanel (https://www.mixpanel.com/) for tracking events in the App/Platform. Mixpanel surfaces opportunities for optimization, allowing us to understand issues, prioritize fixes, remediate bugs, and measure the impact of changes on our App/Platform.

      2. We use Crisp, a messaging platform (https://www.crisp.com/) for prompt and efficient communication with our Customers.

      3. We use Segment (https://segment.com/), provided by Segment.io, Inc. to collect, unify and connect our customer data.

  7. Permitted disclosure

     

    1. We may have to share your Personal Data with the parties set out below:

      1. Service Providers who provide IT and system administration services.

      2. Professional advisers including lawyers, bankers, auditors and insurers.

      3. Government bodies that require us to report processing activities.

      4. Third parties to whom we transfer or merge parts of our business or our assets.

    2. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

  8. Application of this Privacy Policy

     

    1. This Privacy Policy is applicable to our App/Platform. Our App/Platform contains links to other Platforms. Once redirected to another Platform, this Policy is no longer applicable.

  9. Acceptance of these Conditions

     

    1. We assume that all Visitors and Customers have carefully read this document and agree to its content. If one does not agree with this privacy policy, they should refrain from using our App/Platform.

  10. Changes and Updates to Our Privacy Policy

    1. From time to time, we may update this Privacy Policy. We will notify you about material changes by either sending an email message to the email address you most recently provided to us or by prominently posting a notice on our App. We encourage you to periodically check back and review this Policy so that you always will know what information we collect, how we use it, and with whom we share it.

  11. Contacts

    1. If you have any questions related to the practices of App/Platform, or your dealings with App/Platform, please contact us at:

      Aheadworks Inc.
      12495 S Parkland Bay Trail
      PARKLAND FL 33076
      support@langshop.app